If you or someone you care for needs short or long term care for an illness, injury, or to recover from surgery, you may want to consider finding a home care provider. Both in-home and community care services are available to help you.
Home care services can range from health services, such as nursing, personal support, or rehabilitation therapy, to in-home care support such as light housekeeping, and meal preparation or transportation.
It’s important to know what to consider and what questions to ask a home care provider to find the right support for your needs:
- Determine your specific care needs – e.g., pain management, help with bathing/toileting, housekeeping, emotional support, all of the above?
- Determine your personal budget.
- Have you contacted your local health authority?
- Find out when and where care services are delivered and what you may be covered for, and how you may need to make up the difference.
Home care provider qualifications
- Is the home care provider fully accredited by Accreditation Canada?
- Is the home care service provider a member of any industry associations or organizations that strive to ensure their members provide quality services? (e.g., Excellence Canada)?
- How long has the in-home care provider been providing care services?
- What services does the care provider offer? Will these services meet your needs now and in the future?
- What are the qualifications of all those involved including the service provider, case managers and clinical support staff?
Customized care management services
- The home care service provider should ask what your caregiving needs are and tailor services accordingly.
- What is the process for evaluating your in-home care needs and developing a care plan? How often is this re-assessed?
- Are there limitations to the home care provider services? (e.g., can the care provider transport you in his/her own vehicle, do cleaning tasks, administer medications?)
- Can the home care provider help you in obtaining other services which it does not offer?
Home care provider cost
- What do in-home care services cost and are they covered?
- What is the minimum and/or maximum number of visits you can have?
- Are there taxes to be paid?
- Is there a waiting list for any of the care services or programs?
- What if you need to cancel services? Is there a policy?
Health care professionals
- Can the in-home care provider speak your language and provide culturally sensitive care?
- Will the same person consistently be providing in-home care or services?
- Do you have any choice regarding the person who provides your care services?
- What happens if the staff becomes ill or does not show up?