If you or someone you care for needs short or long term care for an illness, injury, or to recover from surgery, you may want to consider finding a home care provider. Both in-home and community care services are available to help you.
It's important to know what to consider and what questions to ask a home care provider to find the right support for your needs.
Home care services can range from health services, such as nursing, personal support, or rehabilitation therapy, to in-home care support such as light housekeeping, and meal preparation or transportation.
It's important to know what to consider and what questions to ask a home care provider to find the right support for your needs:
- Determine your specific care needs - e.g., pain management, help with bathing/toileting, housekeeping, emotional support, all of the above?
- Determine your personal budget.
- Have you contacted your local health authority?
- Find out when and where care services are delivered and what you may be covered for, and how you may need to make up the difference.
See also, our Elizz article on Questions to Ask Health Care Providers.
Home care provider qualifications
- Is the home care provider fully accredited by Accreditation Canada?
- Is the home care service provider a member of any industry associations or organizations that strive to ensure their members provide quality services? (e.g., Excellence Canada)?
- How long has the in-home care provider been providing care services?
- What services does the care provider offer? Will these services meet your needs now and in the future?
- What are the qualifications of all those involved including the service provider, case managers and clinical support staff?
Customized care management services
- The home care service provider should ask what your caregiving needs are and tailor services accordingly.
- What is the process for evaluating your in-home care needs and developing a care plan? How often is this re-assessed?
- Are there limitations to the home care provider services? (e.g., can the care provider transport you in his/her own vehicle, do cleaning tasks, administer medications?)
- Can the home care provider help you in obtaining other services which it does not offer?
Home care provider cost
- What do in-home care services cost and are they covered?
- What is the minimum and/or maximum number of visits you can have?
- Are there taxes to be paid?
- Is there a waiting list for any of the care services or programs?
- What if you need to cancel services? Is there a policy?
Health care professionals
- Can the in-home care provider speak your language and provide culturally sensitive care?
- Will the same person consistently be providing in-home care or services?
- Do you have any choice regarding the person who provides your care services?
- What happens if the staff becomes ill or does not show up?
How can caregivers arrange for these services?
Many in-home care services are available to you through your provincial health care plan, and anyone can make a referral (including you).
Elizz, Canada’s place for all things caregiving, is powered by Saint Elizabeth Health Care. To help caregivers, Elizz provides a wide range of services, from companionship and in-home personal care to nursing and specialty health care services for the people you are caring for.
Home and community care services are flexible, convenient and customized to your needs and your schedule. Some nursing and personal support services are available 24 hours a day, 7 days a week.
To learn more, or for assistance finding a home care provider in your area, call Elizz at 1-855-Ask-Eliz (275-3549).
You may also enjoy our article on Caregiver Goals and Objectives.