Care Coordinator

Location:

Remote (Work from home)

We are currently hiring Remote
Care Coordinators

Care Coordinators will effectively and efficiently respond to and manage inbound requests by phone and email about care services. All activities are conducted and applied using the knowledge of SE Health policies, procedures and standards of confidentiality. This is a fully remote role.

Position Responsibilities:

As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
Schedule staff to ensure consistency for families and positive client and staff experiences
Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
Enter and maintain data in digital care records and other documentation
Attend training and to develop relevant knowledge, techniques and skills.
Support teams in billing, payroll, tracking and reporting related to client care.
Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
Regularly provides feedback on the soundness and effectiveness of service provision and any associated concerns.
Implements and initiates corrective actions as needed to ensure that excellent standards of service and a high level of customer satisfaction is maintained.
All other reasonable duties as assigned.

Qualifications:

Must be available to weekdays and weekends (within the hours of 7:30am PST- 7:00pm PST)
Before starting the part time hours, there is a requirement for 3 weeks of full time paid training during day time hours (Ontario, BC and AB)
Must be available days, evenings and weekends and statutory holidays
Availability of 15-20 hours per week.
1+ years of experience in a customer service or similar role.
Amazing oral and written communications skills required
Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
Able to handle difficult customer calls / inquiries in stressful situations
Adaptability and an ability to deal with uncertainty are required
Excellent verbal and written communication skills, over the phone and in writing.
A team player with the ability to work independently is required
Basic computer skills in MS Word, Excel, Outlook.

Apply Now

Why Work for Elizz?

Every day, we bring hope and happiness to client’s homes and communities across Canada.

As part of a not-for-profit social enterprise, we contribute to healthy, thriving communities by sharing knowledge, providing the best care, and helping each client realize their most meaningful goals for health and wellbeing.

We are a diverse and collaborative organization with an award-winning culture. If you share in our passion for changing lives, health care, and society for the better, we want you on our team.

Competitive Pay

We offer full time, part time, and casual positions with flexible schedules and competitive salaries.

Flexible Schedules

You have the autonomy to set your work schedule to fit with your busy life.

Employee Benefits

You will be part of our ‘Total Rewards and Recognition’ program that includes health benefits.

Paid Training & Continuing Education

We offer paid training and orientation as well as ongoing development opportunities and continuing education.

Part of a Team & Community

While you work independently, you will also have many opportunities to collaborate with your team.

Work
Perks

WorkPerks is offered to every Elizz employee, giving you access to discounts from brand names and local favourites.

Fast Application Process

With our simple and fast hiring process, you can quickly get your career started with Elizz and start making an impact in your community.